Kildare County Council Launches New Customer Services Contact Portal.

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Friday, September 10th, 2021 10:56am

By Ciara Plunkett @plunkettciara

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File image: Kildare County Council headquarters/RollingNews

It will allow people to contact the council, report an issue or request information more efficiently.

Kildare County Council has launched a new Customer Services Contact Portal

It will allow people to contact the council, report an issue or request information more efficiently.

The Contact Portal, hosted on KCC's website, is part of suite of digital developments by the local authority, to enable the most efficient delivery of council services and engagement with the citizens of Kildare.

🔊 Kildare County Council Launches New Contact Portal

This new Customer Services Contact Portal will allow people to contact the council, report an issue or request information quicker and easier than ever

For more information ▶️ https://t.co/xyBWSxx6dE pic.twitter.com/XT6jZZoHre

— Kildare County Council (@KildareCoCo) September 10, 2021

How to use the Portal

When the portal opens you have the option to allow or block your current location being used. Allowing your location to be found will allow you to pinpoint a specific location on our map when reporting an issue. There are multiple ways to add the location of where an issue exists.

1. You can add the location into the Details and/or Exact Location Field (Won’t pin on map)
2. Type in an Eircode and select the location from the list (Will pin on map)
3. Type part of a location and select it from the list (Will pin on map)
4. Drag the Map Pin around until you find correct spot

KCC says "Once a query is submitted via the portal, a case reference number will be generated.   This case number will then be used to identify and manage the enquiry. Enquiries received via the portal will be assessed in a Customer Relationship Management System and designated to the relevant department. Individuals will receive an email stating the name of the Department dealing with the enquiry."

 

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