Long Waits And Discharge Communication Among Challenges For Naas Hospital

Tuesday, 10 December 2024 15:28

By Martin Osborne

Despite that, the hospital had an overall satisfaction rating of 8.5 out of 10.

The majority of patients who took part in a nationwide hospital survey had a positive experience at Naas General Hospital.

Over 12 thousand people who were admitted to 40 public hospitals took part in the HIQA survey, which is carried out every two years.

Naas General Hospital had an overall satisfaction rating of 8.5 out of 10.

Patients scored the admissions process at the hospital 7.3 out of 10.

Common concerns included long waiting times in the emergency department, with some patients waiting over six hours to be admitted.

Patients appreciated cleanliness and staff efforts, with care on the ward receiving a score of 8.1 out of 10.

However, areas such as timely response to patient needs and food quality saw mixed reviews.

The hospital received a score of 7.6 in terms of examinations and treatments.

While many patients felt adequately informed about their care, some expressed a need for better communication about test outcomes and treatment plans.

The discharge process at the hospital scored 6.7 out of 10.

Patients highlighted a lack of information on managing post-discharge care and insufficient discussions about medications.

Deputy Director of the National Care Experience Programme Tracy O’Carroll, outlines one of the areas singled out for improvement by patients:

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