The CCPC says consumers have a contract with the retailer, not the delivery company, and are protected from non-delivery.
The Competition and Consumer Protection Commission is reminding local online shoppers they can request a refund if a product is not delivered in a certain time frame.
It comes as 300 jobs are at risk with the parent company of Fastway Couriers having gone into receivership.
The CCPC says consumers have a contract with the retailer, not the delivery company, and are protected from non-delivery.
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