The Competition and Consumer Protection Commission was contacted over 42,000 times last year with complaints about goods or services
The consumer watchdog was contacted over 42,000 times last year with complaints about goods or services.
The Competition and Consumer Protection Commission (CCPC) says the number of complaints about online purchases was up 14 per cent, while complaints about building or home improvement services were up 12 per cent compared to 2024.
In total, 42,791 consumers contacted the CCPC.
61 per cent of those who escalated their complaint to the CCPC had contacted the business involved five or more times before doing so.
Issues with cars was the biggest driver of complaints, with 5,827 contacts about vehicles.
Ryanair, Currys and Carlow's Rathwood were the most complained about companies last year.
This chart shows the top traders the CCPC received contacts about in 2025. Contacts relating to these ten traders make up 14%
of the total number of named trader contacts. Data via CCPC 2025 Consumer Helpline Report
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